Refund policy

Last updated: 28 October 2026

Short version: all sales are final. VeilKit has a free plan so you can try it on your own sites before you pay. The exceptions are below.

Template. Have it reviewed for your jurisdiction before launch.

When we do refund

• You were charged twice, or by mistake. We refund the extra or mistaken payment in full.
• A fault stops VeilKit working for you, and we can't fix it. Tell us within 30 days of buying. We'll try to fix it first, and if we can't, we refund you.
• The law says you're entitled to one. Some places give buyers rights that no policy can remove, for example for faulty products or, in some countries, a short cancellation period for online purchases. Those rights always apply.

When we don't

• You changed your mind, or no longer need VeilKit.
• You forgot to cancel a yearly plan before it renewed. Cancel any time to avoid the next charge, see below.
• VeilKit works as described but doesn't suit a particular site or workflow. Try the free plan first.

How to ask

Email veilkit-support@bauxitelabs.com from the address you bought with, and tell us what happened. If you used a different email, include your order or payment reference. We reply within 2 business days. If we approve a refund, it goes back to your original payment method. It usually takes 5 to 10 business days to show up, depending on your bank.

What happens to your license

A refunded license stops working. VeilKit checks its license at least once a week while you're online, so it returns to the free plan within about a week. Your saved blurs stay on your computer, and the free features keep working.

Cancelling a yearly subscription

• Yearly plans are a prepaid year. They don't renew by themselves, so there is nothing to cancel.

Charged by mistake, or don't recognise a charge?

Please email us before opening a dispute with your bank. We can usually fix it faster, and a dispute can freeze the license while it's reviewed.